| User Roles |  Admin | ✗Staff contributor | ✗External contributor | ✗Pulse user |
If your Silverfin synchronisation with Sage Business Cloud Accounting has been interrupted - for example because access rights were revoked or the connection expired - your data remains safe, but the sync needs to be re-established.
To restore the synchronisation with Sage Business Cloud Accounting at firm level, follow these steps:
- Click Syncs in the left panel, under Firm configuration.
- Click the Sage Business Cloud Accounting sync that needs reconnecting.
Click the Reconnect button for that sync.- You will be redirected to the Sage Business Cloud Accounting login page. Select your country, then log in with the details of the user account that set up the synchronisation.
- If you are redirected straight back to Silverfin without seeing the login page, you are already logged in to Sage Business Cloud Accounting.
- To reconnect with a different user, log out of Sage Business Cloud Accounting first, then repeat the steps above.
- Only users with admin rights can re-authenticate a synchronisation at firm level.
Once these steps are completed, the synchronisation between Silverfin and Sage Business Cloud Accounting resumes automatically.