| User Roles |  Admin | ✗Staff contributor | ✗External Contributor | ✗Pulse user |
If your Silverfin synchronisation with Sage Business Accounting has been interrupted—perhaps due to revoked access rights or an expired connection—don't worry; your data remains safe, but the sync needs to be re-established.
To restore synchronisation, please follow these steps:
- Go to the sync page at the firm level.
- Click on the sync you need to reconnect.
- Click 'Reconnect' button.
- You will be redirected to the accounting software login page. Select your country, and then log-in with the account details of user who set up synchronisation. If you're redirected immediately, it means you're already logged in. To use a different user, log out of the bookkeeping system first, then repeat the steps.