| User Roles |  Admin | ✗Staff contributor | ✗External contributor | ✗Pulse user |
Archived client files can only be restored by the Silverfin support team, and the request needs approval from an admin user in your firm. This article explains who can request a restore and how to go about it.
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Who can restore an archived client file?
Archived client files can only be restored by the Silverfin support team. Users in your firm, including admin users, cannot unarchive a client file themselves.
Why is admin approval required?
Silverfin only restores a client file once an admin user in your firm has approved the request. If you do not have admin rights, contact an admin user in your firm and ask them to approve the restore. Once they have given their approval, Silverfin can restore the client file.
How do I request a restore?
- If you are not an admin user: contact an admin user in your firm to request the restore. They will need to approve it before Silverfin can proceed.
- If you are an admin user: submit a request to Silverfin support, specifying which client file needs to be restored.