User Roles Admin✗Staff contributor ✗External contributor ✗Pulse user 

This article explains how an admin user can resend a password email to a confirmed user in Silverfin, from the user settings at firm level. It is relevant for admin users who need to help a colleague who can no longer sign in.

Table of contents 

When can I resend a password email?

  • You can only send a password email to users who are already confirmed.
  • The existing password stays active until the user clicks the link in the email, so there is no risk of an accidental password reset.

How do I resend a password email?

  1. Go to the firm's landing page and open the 'Users' tab to see the list of user profiles linked to your firm.
  2. Find the profile of the user who needs a new password.
  3. Click the 'Reset password' button. The user receives an email that lets them set a new password.