| User Roles |  Admin | ✗Staff contributor | ✗External contributor | ✗Pulse user |
As an admin, you can reset a user's two-factor authentication (2FA) whenever they need it. Resetting sends the user a new QR code so they can set up their authentication app again.
How do I reset a user's 2FA?
- Navigate to the user's profile at firm level.
- Click 'Reset Authentication'.
After resetting, remind the user to delete the old Silverfin account from their authentication app. This prevents confusion when they set up the new 2FA.