User Roles Admin ✗Personeel ✗External Contributor ✗Pulse user

If your Silverfin synchronisation with Exact Online has been interrupted—perhaps due to revoked access rights or an expired connection—don't worry; your data remains safe, but the sync needs to be re-established.

To restore synchronisation, please follow these steps:

  1. Navigate to the 'Syncs' tab at the firm level within Silverfin.
  2. Identify and click on the specific sync that requires reconnection.
  3. Click the 'Reconnect' button associated with the selected sync.
  4. You will be redirected to the Exact Online login page. Enter your credentials to re-establish the connection.

Synchronisation can be re-authenticated only by users with admin rights.

Once these steps are completed, the synchronization between Silverfin and Exact Online will resume automatically.