| User Roles |  Admin | ✗Staff contributor | ✗External contributor | ✗Pulse user |
If your Silverfin synchronisation with Exact Online has been interrupted - for example because access rights were revoked or the connection expired - your data remains safe, but the sync needs to be re-established.
How do I reconnect (re-authenticate) synchronisation with Exact Online?
Only users with admin rights can re-authenticate a synchronisation.
To restore synchronisation, please follow these steps:
- Click Syncs in the left panel, under Firm configuration.
- Click the sync that needs reconnecting.
- Click the Reconnect button for that sync.
- You will be redirected to the Exact Online login page. Enter your credentials to re-establish the connection.
Once these steps are completed, the synchronisation between Silverfin and Exact Online will resume automatically.