User roles Admin✗ Accountant

Accounton allows you to personalise the way you communicate with your clients by sending emails from a custom email address using your own domain. This enhances brand recognition and improves email deliverability.

Below is a step-by-step guide for setting up a custom sending domain in Accounton.

Table of contents

Access Domain Settings

  1. Navigate to Settings > Email Settings > Domain. This is where you can configure the custom email address that will be used for all outgoing messages from Accounton.
  2. Enter the Domain Information and Verify. 

Fill in the following fields:

  • Name – The name you want to appear in the recipient’s inbox.
  • Email address – The full email address you’d like to use (e.g., contact@yourfirm.com).
  • Domain – The domain part only (e.g., yourfirm.com).

Share DNS Records with IT

After entering the domain details, Accounton will generate verification information that must be added to your domain's DNS settings.
To proceed:

  1. Copy the provided details of the verifications into an Excel file.
  2. Share this file with your IT provider or internal IT team. ( Your Customer Success Managers can provide an Excel template if needed.)
In most cases, the IT provider will know exactly what to do. They won’t need to modify your main domain — they can simply add a subdomain.

For more technical details, refer to Accounton’s support article: Toelichting DNS-instellingen

Validate the Domain

  • Once the IT team has updated the DNS records, return to the Domain settings in Accounton and click Validate.
  • Accounton will verify the DNS setup and confirm that your custom domain is correctly configured.
The custom domain applies to all emails sent from Accounton. Once configured, it is not possible to send emails from any other email address via the platform.