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This article explains why an account might be missing from your report and how you can resolve the issue. It covers how accounts are included in reports, where to find unallocated accounts, and how to assign them properly.

Table of contents 

Key information

  • If you notice that an account is missing from your report, it is either due to the account ranges set up in the report settings or the account not yet having been allocated in your report.
  • Account range allows Silverfin to determine which accounts are to be utilised in the report template. 

Why Is an account missing in the report? 

Account range settings

When an account exists in your file, it does not automatically mean that this account is taken into account for your report. Silverfin uses a predefined range in the report, the account range, to define which accounts are included in the report. If an account is not being picked up for your report, changes will have to be made to the account range settings in the report.

Unallocated accounts

In some cases an account is covered in the account range settings, but still isn't visible when you check the report.
In that case the accounts are unallocated, hence they do not (yet) show up in your report.

How to find unallocated accounts

If accounts are unallocated, you will see a notification in your reports. (If the report is not locked)

  1. Click the Edit button to open the report template.
  2. On the right-hand side, look for the Unallocated Accounts section. Those accounts have not yet been assigned in your report.
Unallocated accounts are visible only in the unlocked report or in a copy of a locked report. 

How to assign Unallocated Accounts

To include unallocated accounts in your report:

  1. Simply drag and drop the unallocated accounts into the desired section of the report.
  2. Once assigned, the accounts will be properly reflected in your report.

By following these steps, you can make sure all relevant accounts are included and avoid discrepancies due to missing accounts.