| User Roles |  Admin | ✗Staff contributor | ✗External contributor | ✗Pulse user |
If you’ve added a new user in Silverfin but they didn’t create a password before the link expired, don’t worry. As an admin user, you can resend the welcome email yourself. Follow the steps below to get them started.
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What do you need to know before resending a welcome email?
- New users have 7 days to log in using the link in the welcome email. If they don’t complete this step within that time, the link expires.
- You can only send a welcome email to users who haven’t confirmed their account yet.
How do you resend the welcome email?
- Go to your firm’s landing page and open the Users tab to view the list of user profiles linked to your firm.
- Find the profile of the user who needs a new welcome email.
- Click Send Welcome Mail. This sends a fresh email invitation to the user, so they can set up their password.
Encourage your new user to create their password straight away this time, to avoid another expired link.