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Silverfin is a complex platform with many dynamic components working across different areas. As a result, performance issues can have various underlying causes, and identifying the specific reason requires detailed input from you. This article explains which details to send us when you report slowness.
What details should I include when reporting slowness?
To help us investigate the issue efficiently, please include the following details when you report slowness:
- Your operating system (e.g. Windows 11, macOS).
- Your browser (e.g. Chrome, Firefox, Safari, Edge).
- The URL of the page where the issue occurs.
- A video recording that clearly shows the slowness. Preferably use screen capture software. If that is not possible, a clear recording from a phone also works. Alternatively, send us a written description of the issue (e.g. delays when entering dates, input lags, slow loading).
- Whether colleagues are experiencing the same issue.
- Your internet speed, to rule out connectivity issues. You can check this via https://fast.com.
The more complete and specific your report is, the quicker we can identify the root cause and work on a solution.