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This article outlines the most common liquid errors that occur in templates, what causes them, and how to resolve them step by step. It is relevant for anyone who sees a liquid error while working in a template or exporting a client file.

Table of contents 

Why am I seeing an Invalid date error?

Example error message

Cause

This error occurs when an invalid date is entered in a date input field. Common causes include:

  • Typos in the date format (e.g. 31/12/0220, 31/88/2020, 50/12/2020).
  • Text instead of a date (e.g. Test).
  • Incorrect numerical values (e.g. -1000).
Invalid dates prevent PDF exports from being generated.

When does this error happen?

This error does not occur when you enter a date manually, because the system corrects typos automatically and ignores invalid input. However, it can appear in:

  • Excel uploads - when a spreadsheet contains incorrectly formatted date values.
  • Data syncs - when information is pulled from another system and incorrect date formats are transferred.

Solution

To resolve the issue:

  1. Locate the invalid date entry. Use CTRL+F (Windows) or CMD+F (Mac) to search for the word Invalid, or scan manually for incorrect date formats.
  2. Correct the date. Overwrite it with a correctly formatted date (YYYY-MM-DD), or delete it if no valid replacement is available.
  3. Verify the exports. The error should disappear, allowing exports to work normally.

Why am I seeing a Called .custom on an undefined value or Reconciliation not found error?

Cause

This error occurs when a template references data from another template that is missing in the environment.

Solution

If the missing template is not needed, delete the template that is causing the issue. If the template is needed, it must be added to the client file.

How do I find the missing template? (admin users only)

  1. Go to Templates at firm level and open the Reconciliations section.
  2. Search for the handle of the missing template.
  3. Add the necessary workflow or reconciliation to the client file.
Adding missing templates to a client file may incur additional costs. If you have questions, please contact your Customer Service Manager before proceeding.

Example

  • The system is trying to fetch data from 2018_tax_module, which is missing.
  • To resolve it, locate the 2018_tax_module handle and add the Tax Calculation template associated with the BE Corporate Tax workflow.

Why am I seeing an Unknown part error?

Example error message

Cause

This error occurs when the system tries to reference a code section that does not exist.

Solution

This is a development related error, so the only fix is to correct the code. If you encounter this issue, please report it to our Support Team.

Why am I seeing a ledger or period related error?

Example error message

Cause

Errors related to ledgers usually indicate an issue with financial periods in the background.

Solution

To resolve this issue, contact our Support Team, who will check and adjust the ledger settings as needed.

By following these troubleshooting steps, you can quickly resolve common errors in workflow templates. If an issue persists, reach out to Support for further assistance.