| User Roles |  Admin | Staff contributor | External contributor | Pulse user |
If the link to create a password in your Silverfin welcome email has expired, don't worry. You can request a new one by following these simple steps.
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How long is the link to create a password valid?
- The link to create a password is valid for 7 days. If you don't set up your password within this time, the link will expire.
How do I get a new welcome email?
- Contact your admin - reach out to a user with admin rights and ask them to resend your welcome email.
- Check your inbox - once the admin has sent it, look for the new welcome email in your inbox, and don't forget to check your spam folder.
- Set up your password straight away - click the link in the email and create your password right away, so it doesn't expire again.
By following these steps, you'll quickly regain access to Silverfin.
If you don't receive the email or need further assistance, reach out to your admin or to Silverfin support.