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This article explains common synchronisation issues between Silverfin and Twinfield and provides guidance on resolving them.


Credentials related errors

Error:

The credentials used by this sync no longer allow us access to the data in Twinfield. Please create a new Twinfield sync with valid credentials and then transfer this file there.

Explanation:

This error indicates that a user who established the connection with Silverfin has been blocked. 

What can you do

Error:

The file cannot be accessed with the credentials used to set up this sync. Please ensure that the user has admin access to the file on Twinfield or create a new Twinfield sync with valid user credentials and then transfer this file to it.

Explanation:

The credentials used no longer have access to the relevant Twinfield files.

What can you do

  • Verify that user who set up the synchronisation has admin rights in Twinfield.
  • Refresh the list of references in the synchronisation setup section of the client file.
  • Alternatively, as an admin user in Silverfin, set up new synchronisation with Twinfield on the firm level. Detailed information can be found in the following article: How to set up synchronisation with Twinfield?